Here’s a simple 3-step system we’ve been using for years to help clients increase the amount of quality traffic to their website and thus, increase the number of leads their site is generating. 1) Require your department heads to submit one high-quality article each month. Here’s the letter I sent a client recently, to help encourage her key personnel to … More

The Better Business Bureau (BBB) was founded in 1912 and is a non-profit organization focused on advancing marketplace trust. For over 100 years, consumers have turned to the BBB to find reliable information on a business’s credibility, ethics, and practices. Hands down, it’s one of the best places to list your business. You must have been in business for at … More

If you want to send a personalized email to the contacts in your gmail account, here is an easy way to do it.  It works great!  

A couple of months ago I complained about the terrible service I got from a Portland vacuum store. Today, I’d like to share another of my customer service experiences – and this time it’s good news! Portland’s Portsmouth Dental Care first earned a shot at my business when I received their direct mail piece a few years ago. I happened … More

Creating website content is one of the hardest things to get business owners to do. Most are too busy operating their business and don’t have time to write. But since solid, quality content is the foundation of any successful website, I have to find ways to help my clients create quality content without taking a lot of their time. Call … More